Privacy Policy
- We collect personal information about you when you register or subscribe for one of our services,
place an order, buy a gift voucher, use our online services, interact with us in any other way, such
as via social media, click on an advert that we put on our or someone else’s website, use our Personal
Shopping services, ask for information or assistance, give us a testimonial or other feedback, comment
on any blogs or articles featured in our services, attend an event that we run or sponsor, enter
competitions or special promotions, sign up for our special offers or other updates, participate in
research panels or fill in surveys. By registering, subscribing or using our services, you consent to
the use of your personal data in line with this policy. We may also receive information about you from
our Group and from third parties, with whom we have a business relationship.
- The information we collect and hold about you may include your name, email address, phone and mobile
phone numbers, home address, shipping and payment card billing address, payment card details, IP
address, search criteria, shopping history, shopping preferences, sizings, responses to research
panels and surveys, the type of browser you use (a browser is the program you use to look at websites,
such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long,
your referring URL (the site you come from to reach our website), cell IDs (these are the unique
identifiers of the telecommunications towers being used by your mobile phone when you use our
location-based services on your mobile phone or tablet) and other location information (for example,
GPS measurements), photographs and other content you share with us when you use our services, date of
birth, password details, answers to security questions and any other information you may give us. We
may monitor calls that you receive from us or make to us. We do this for security and training
purposes, and to improve the services we provide to you.
- We might share your information with other companies/designers we wish to collaborate with, who may
use it for their own business purposes, as set out in their privacy policy. These purposes may include
financial reporting and analysis, strategic planning, the development of customer segmentation and
metrics to provide a consistent view of our customer base, research and analytics, to help us source
the right products in future and make better product recommendations, more effective targeting of our
marketing campaigns, the creation of inspiring content and editorial features.
- We may also pass your information onto one or more of the following organisations: (i) data
processing companies, mailing houses and other third party suppliers working on our brand’s behalf;
(ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud
prevention agencies, which may keep a record of that information; (iv) research students, universities
and other research and development organisations; (v) regulatory bodies, government and enforcement
agencies, such as the police.
- We may update this privacy policy from time to time so you may want to check it each time you give
us personal information or use our websites.
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