Returns & Cancellation Policy
Returns
(i) Returning goods if they are faulty
In case there is a fault with the goods you have received, please contact us or write to us at
[email protected]
Your purchase is eligible for return or exchange only if it meets the following conditions: ·
The product delivered to you is incorrect i.e., it does not match the item(s) in the confirmed order
The product received has genuine quality defects including (mould/ transit damages, broken good)
product and the failure does not amount to a major failure. Please note that all our products are handmade
and fresh due to that you may find slight irregularities from one product to another.
Due to humidity in air, the products may catch mould or leakages.
We would also like to mention that the colours of the products can be a little different due to
photographic lighting sources or your monitor/ phone screen settings.
If your order meets the criteria mentioned above, please contact our customer care team with
the following information
Order Number
Order Details
Reason for return, in case of defective or incorrect product, please share the product images with
us.
Our team will corroborate your return request and get back to you for the requisite action. Please
ensure that the product you return is unused and the original package is intact.
(ii) Returning goods if you change your mind
The ordered goods cannot be returned and refund is not acceptable for the following reasons. In case
if you change your mind about the goods (including the fragrance, packaging or choice), Also, if the goods
are not liked or does not match your standards,
(iii) Return Policy
This section applies to the return of all goods, regardless of whether they are faulty, you change
your mind or need a different size.
- You must request an exchange or return within 7 days of receiving the item. - The item/s must be
in original condition, with the original packaging.
- Item/s must not have been altered in any way.
- Returns that do not meet our policy will not be accepted and will be sent back to the customer.
- The item/s must be returned to us before the exchange/refund (in form of a credit note) is made.
- Once the items have been received, you will either receive your new item (for exchanges), or a
full refund (excluding original shipping cost).
HMS will be taking the responsibility for the costs of returning the goods. Once you
communicate your desire for a return/exchange we will be emailing you the return notes.
For orders outside India, we shall replace the product if it meets our return policy criteria. We request
you to discard the damaged or return eligible product.
Credit Note In case of return of an order
Following a quality check, we will offer you a store credit, as applicable in your case. This
will be processed within 5-7 business days after receiving the products as per HMS’s Terms and Conditions
If your purchase is eligible for a return or exchange as per the conditions mentioned, the
credit note or refund (only in case of manufacturing defect) will also include the proportionate shipping
cost only in case of Manufacturing defect
Credit notes have a lifetime validity and can be redeemed online as well as offline.
Cancellations
Cancellations by us
At HMS, we will do our best to ensure your order is fulfilled. However, we reserve the right to
cancel the order if we do not have sufficient stock.
In the event of cancellation, we will contact you by e-mail after receiving the order. If we cannot
fulfil the order, we will re-credit the amount to the source immediately. HMS will re-credit your account
for the value of the goods and shipment only. HMS does not reimburse any bank charges you may have
incurred in the transaction. Please note card refunds may take up to 10 business days for your bank to
complete, depending on their processing time. This can vary greatly between card issuers, and
unfortunately, we are unable to influence this.
Cancellations by you
In case of requests for cancellation of orders, we reserve the right to accept or reject order
cancellation requests for any reason. Order cancellations received within 24 hours of payment being
processed in case of prepaid orders or within 24 hours of confirmation from us for COD (cash on delivery
orders) we shall cancel the order and refund the entire amount. Once the order is cancelled as per the
terms and conditions the total amount will be reversed back to you within 5-7 business days.
Orders not eligible for Cancellation:
No order can be cancelled once the same has been processed from our end or the cancellation request
is received after the order has been processed. We hold the right to determine whether the order has been
processed or not.
E-Gift Cards
Our Gift Cards once issued are valid for a lifetime, till redeemed. · Gift Cards can be redeemed
against all products on Hmsofficial.com and offline stores across India
Gift Cards cannot be returned or refunded, and are non-transferable. They cannot be redeemed for
cash in part or whole or converted into credit notes. · They cannot be used to purchase a Gift Card.
In case of the order amount exceeding the gift card value, the balance amount must be settled during
check out.
HMS’s return and exchange policy will be applicable in case you wish to return the products
purchased using a Gift Card.
HMS is not accountable in case your gift card is stolen, lost or used without your authorization.
YOUR RIGHTS
You have the right to expect that:
Any products you order through the Website will be of satisfactory quality, fit for their intended
purpose, and will conform to the description given on this Site
Certain remedies will be followed if a product is agreed to be defective
You have the choice of a full refund or a credit if a defective product cannot be repaired or
replaced
FEEDBACK
We would love to hear from you. If you have questions, comments or suggestions, please send us an
e-mail at [email protected]
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