Shipping Policy

All domestic and international orders may take up to 2-4 weeks to deliver. However, delivery timeline may vary subjecting to product availability. In case of expedited delivery please contact us at [email protected]

You can exchange or receive a credit note for any goods within 7 days of receipt if your order is eligible for a return as per our return policy.

Orders are subject to Customs and Duty charges, payable by the recipient and you may be requested to pay duty charges prior to export of your order from India by our delivery agent.

We ​will ​not ​accept ​any exchange​, ​returns or cancellations ​on international orders. If your order meets the criteria of our return policy, the order will be replaced or refunded in the form of Gift card.

Customised products and products ordered offline (directly) and cannot be returned or exchanged.

HMS doesn’t take responsibility for items procured from any other vendor except us or our official webstore www.hmsofficial.com

We levy a standard shipping cost of ₹100 on all domestic orders and ₹3,000 on all international orders and we offer Free shipping on all domestic orders above ₹2000 and on international orders above ₹10,000 or equivalent in any other currency.

Please Note: - Taxes and Duties depend on your Shipping Destination. VAT, Custom, and Import Duties are not included in our ordering process but may be levied as per rules and regulations set forth by your government.

The item/s must be in original condition, with the original packaging when you return the item.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

The amount for items once bought will not be refunded. You can either exchange the product or we will give you a credit note which can be used to buy another product.

HMS will be taking the responsibility for the costs of returning the goods. Once you communicate your desire for a return/exchange we will be emailing you the return notes and labels.

We request you keep the items properly packed for the pickup. In the rare instance that we’re unable to send a representative to your assigned address, you may have to drop the package to a local post office.

Please follow our return guidelines, HMS cannot be held liable for the loss of items being returned independently, we recommend that you use our registered shipping method so that the order can be tracked. 
All items need to be received to our Address: 451, Raviwar Peth, Pune 411002. Contact: +919028268200

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